Effective Date: January 1, 2025

At The Franz Center for Children and Wellness, P.A., ( “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at https://thefranzcenter.com (the “Site”) and any services we offer.

By using our Site, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Business information (if applicable)
• Any information you voluntarily provide through forms, inquiries, or communications

Mobile Information

• Mobile phone number
• SMS opt-in and consent records
• Message interaction data (e.g., delivery confirmation)

Automatically Collected Information

• IP address
• Browser type
• Device information
• Pages visited and time spent on our website
• Cookies and tracking data (see Section 5)

2. How We Use User Data

We use collected information to:

• Provide and improve our services
• Respond to inquiries and customer support requests
• Send transactional or informational messages
• Deliver SMS communications you have opted into
• Maintain compliance with legal and regulatory requirements
• Improve website functionality and user experience

We do not sell or rent your personal information.

3. SMS Opt-In Details

By providing your mobile phone number and opting in, you consent to receive SMS messages from The Franz Center for Children and Wellness, P.A. These messages may include service updates, account notifications, or other business-related communications.

• Message frequency may vary
• Message and data rates may apply
• Consent is not a condition of purchase

You can opt out at any time by replying STOP to any SMS message. For assistance, reply HELP or contact us directly.

4. Mobile Information Sharing Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

5. Cookies & Tracking Practices

We use cookies and similar tracking technologies to:

• Analyze website traffic and usage
• Improve site performance and functionality
• Understand user behavior and preferences

You may control or disable cookies through your browser settings; however, some site features may not function properly as a result.

6. Data Security and Handling

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While no system can be guaranteed 100% secure, we take appropriate steps to protect your data and regularly review our security practices.

7. User Rights

Depending on your location, you may have the right to:

• Access the personal information we have about you
• Request corrections to inaccurate information
• Request deletion of your personal data
• Withdraw consent for SMS communications

To exercise your rights, please contact us using the information below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

9. Contact Us
   If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

The Franz Center for Children and Wellness, P.A.
Email: officemanager@thefranzcenter.com
Website: https://thefranzcenter.com