The Franz Center is pleased to offer our After Hours Program to our patients. This program includes affordable plans for families who need to reach out to providers when the office is closed by our after-hours phone. Normally, our after hours calls cost $50 per call, but with these options, you are able to save money and have comfort in knowing you can reach us.
After Hours Program – hours of communication are:
Monday -Friday 4:30 PM – 10:00 PM
Saturday 12:00 PM – 10:00 PM
Sunday 8:00 AM to 10:00 PM
After Hours Program Plans
The Franz Center offers two After Hours Program plans. These are not covered by insurance. Annual plans must be paid in full before activated. Patients must be up-to-date on their annual well exam with The Franz Center to qualify.
Description: 7 days a week after hours phone access to providers for acute care
Description: 24 after hours virtual visits with providers for acute care
What can I use after hours calls for?
After hours calls are for acute care only. Providers are able to address any medication dosing issues and offer medical advice and answer questions when a patient is ill or experiencing symptoms that are of concern.
What can I not use after hours calls for?
Refills, well visits, consults, referrals, prior authorizations and physical forms are handled during normal business hours. If you do need any of these things as a result of your after-hours call, the provider is able to create a follow-up appointment for you.
What if my child needs a prescription after hours?
Prescriptions that need to be called in will be at the discretion of the provider on call. Although we encourage your child to be seen in the office within 48 hours of any on call communication, it is mandatory for a patient to come in to the office within 48-72 hours if a prescription was called in after hours. Failure to come to the appointment can result in dismissal from the practice.
Purchase your plan now by calling (407) 857-8860. Plans will be active starting April 19th!